In deze rol komt zowel een ervaren administratief medewerker, als ook een analytisch wonder met kennis van IT of logistiek, tot zijn of haar recht. In deze klantenservice functie richt je je op de ondersteuning van DHL Service Points. Ook zullen projecten en het maken van rapportages onderdeel van je werkdag zijn.
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
Über uns teamative helps customers to digitize their business. And it does so with a unique concept: It takes on the complete responsibility for innovative IT & SAP projects while at the same time defying the "War for Talent" with customized and scalable staffing services for holistic IT sourcing and can scale to any size in any technology through global and flexible team augmentation.
Mit unseren drei Geschäftsbereichen „Technology & Operational Consulting“, „Software, IT & Digital Data Management“ und „Project Management, Engineering & Business Services“ bieten wir eine umfassendes Dienstleistungsportfolio von der Strategieentwicklung über die Projektplanung bis hin zur Implementierung.
Would you like to be part of DHL IT Services? Our Infrastructure Engineering team is looking for a new technical star. You will architect, design and introduce multi-cloud services, provided by IT Services to support Deutsche Post DHL digitalization strategy and bring it to the cloud era.
IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups.
Mit unseren drei Geschäftsbereichen „Technology & Operational Consulting“, „Software, IT & Digital Data Management“ und „Project Management, Engineering & Business Services“ bieten wir eine umfassendes Dienstleistungsportfolio von der Strategieentwicklung über die Projektplanung bis hin zur Implementierung.
Durchführung von agilen Events wie Sprint Planning, Retrospektiven und Reviews Beratung und aktive Weiterentwicklung von Organisations- und Prozessstrukturen Kontinuierliche Optimierung der eingesetzten agilen Methoden Erstellung und Pflege von Projektplänen, Roadmaps und Statusberichten Monitoring von Fortschritten, KPIs und Meilensteinen Identifikation und Management von Risiken und Abhängigkeiten Unterstützung bei Change-Management-Maßnahmen innerhalb der Organisation Förderung der Teamzusammenarbeit und Unterstützung bei der Teamentwicklung Sicherstellung der Qualität von Projektergebnissen und Einhaltung von Standards Das bringst du mit Abgeschlossenes Studium in Betriebswirtschaft, Wirtschaftswissenschaften oder einem verwandten Fachgebiet Mehrjährige und relevante Berufserfahrung im Projektmanagement, bevorzugt in Business- oder IT-Transformationsprojekten Zertifizierungen und Methodenkenntnisse im hybriden und/ oder agilen Projektmanagement (z.B. IPMA/ PMP sowie SCRUM, SAFe, LeSS, KANBAN) Ausgeprägte Kommunikations-, Präsentations- und Moderationsfähigkeiten Analytische Herangehensweise gepaart mit der Fähigkeit zur managementgerechten Aufbereitung und Strukturierung von Informationen IT-Affinität Erfahrung im Coaching und Konfliktmanagement sind von Vorteil Sehr gute Anwenderkenntnisse in MS Office, Confluence/ Jira Verhandlungssichere Deutsch- und fließende Englischkenntnisse Das sind wir Erholung, die wirklich zählt: 30 Tage Urlaub pro Jahr – plus ein zusätzlicher Urlaubstag, wenn Dein Geburtstag auf einen Arbeitstag fällt.